The Confluent Forms Mobile Chat & Agent App combines live website chat with real-time visitor and WooCommerce sales intelligence. See who is actively browsing your website, understand what products they’re interested in, see what’s currently in their cart, identify high-intent shoppers, and start a conversation when assistance could help turn interest into a sale.

Visitors chat through a lightweight widget without leaving the page they’re viewing. Agents can respond from the WordPress dashboard or an installable mobile Progressive Web App (PWA), making it easy to handle conversations from a phone while away from the computer. Email and mobile notifications help make sure new inquiries aren’t missed.

For WooCommerce stores, the plugin goes beyond conventional live chat. Agents can see the products a visitor is viewing, their recent activity, current cart contents and value, returning-visitor status, and an automatically calculated intent score. The Active Visitors dashboard provides a real-time view of shoppers currently on the site and lets an agent proactively begin a conversation.

Everything runs from your own WordPress installation. There are no monthly subscriptions, external chat accounts, activation servers, feature-locked “Pro” versions, or storefront branding. Customer conversations and visitor intelligence remain under your control.

Live Chat & Mobile Agent App

• Real-time two-way website chat.
• Installable mobile PWA for agents.
• Mobile and desktop conversation inbox.
• Email and mobile notifications for new messages.
• Unread message indicators and conversation statuses.
• Persistent conversation history.
• Manage multiple customer conversations.
• Proactively message visitors who are currently browsing.
• No customer account required to begin a conversation.

Active Visitors & Sales Intelligence

See more than who is online. The Active Visitors dashboard provides useful context about what each shopper is doing right now.

• See visitors currently active on the website.
• View the page or product each visitor is currently viewing.
• Review recent meaningful browsing activity.
• Track product interest and repeat product views.
• Identify returning visitors.
• See session duration and engagement.
• Automatically identify high-intent visitors.
• Intent scoring based on browsing, product, cart, checkout, and chat activity.
• Start a conversation directly from the Active Visitors screen.

WooCommerce Cart Intelligence

When WooCommerce is active, agents gain additional real-time sales context:

• See whether a visitor currently has products in their cart.
• View cart item count and current subtotal.
• See the actual products, quantities, images, and values in the cart.
• View cart information directly from the conversation.
• Detect meaningful cart additions and removals.
• Identify visitors who begin the checkout process.
• Use cart and checkout behavior as part of visitor intent scoring.

Cart information is read from the visitor’s actual WooCommerce session rather than relying on customer-entered information.

Visitor Intelligence & Efficient Data Storage

The plugin records meaningful behavioral signals without turning your WordPress database into a general-purpose analytics warehouse.

• Tracks meaningful events rather than every mouse movement or heartbeat.
• Maintains lightweight live visitor state.
• Creates compact summaries of completed sessions.
• Short-term behavioral event retention.
• Automatic cleanup of expired data.
• Long-term aggregate statistics without retaining unnecessary individual browsing records.
• Configurable retention periods.
• Conversation-linked visitor history can be retained for useful customer context.

Built for WordPress

• Dedicated WordPress administration interface.
• Configurable chat appearance and behavior.
• Works with or without WooCommerce.
• Lightweight frontend implementation.
• First-party storage within your WordPress database.
• No external chat platform required.
• No activation or licensing server.
• No telemetry or mandatory external accounts.

The Confluent Forms Difference

Confluent Forms Mobile Chat is free and GPL-licensed. There is no “Pro” version, no feature gating, no recurring subscription, and no Confluent Forms branding added to your storefront.

More importantly, the plugin is designed around a different idea of live chat: give the person answering the conversation enough context to actually be helpful. Instead of simply alerting you that someone wants to chat, it can show what they’re looking at, what they’ve been interested in, whether they have products in their cart, and whether their behavior suggests they may be ready to purchase.

It turns live chat from a support widget into a lightweight, real-time sales tool while keeping the customer relationship and its data on your own website.

These plugins are licensed under GPL-3.0. You are free to use, modify, and redistribute them under the terms of that license. The Confluent Forms name, logo, branding, and documentation remain the intellectual property of Confluent Forms LLC and may not be used to imply endorsement or affiliation.

Plugin version: 3.0.4

Last updated: 2026-08-24

At Confluent Forms, we believe great software shouldn’t require subscriptions, artificial limitations, or constant upselling just to become useful. Every plugin we release is available as a free download because we built it to solve real-world business problems that we encountered ourselves. There are no activation servers, no licensing checks, no “Pro” version hiding the features you actually need, and no unnecessary branding injected into your website. Install it, use it, and make it your own.

Our philosophy is simple: build plugins that provide exceptional value while staying as lightweight and efficient as possible. We focus on solving problems elegantly rather than adding unnecessary complexity. Every feature has a purpose, every setting exists for a reason, and every line of code is written with performance, maintainability, and compatibility in mind. Whether you’re managing a small business or a large WooCommerce store, our goal is to give you commercial-quality functionality without the commercial baggage.

We hope these plugins save you time, improve your business, and perhaps even inspire you to build something of your own. If they do, we’d love to hear about it—but that’s entirely your choice. There are no mandatory accounts, no phone-home tracking, no nag screens, and no pressure. Just thoughtfully engineered WordPress plugins, released freely because we believe good software should earn its reputation through quality rather than restrictions.

If you’d like to send us a note of thanks, please do! If you’d like to buy us a drink, that’d be lovely too!